Verzendbeleid
Last Updated: 29.11.2023
Packaging and Shipping
At Go Within, we strive to ensure that your orders are carefully packed and shipped to you in excellent condition. Here's what you can expect regarding our packing and shipping practices:
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Packaging Standards: We use high-quality packaging materials to protect your products during transit.
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Timely Shipping: We aim to process and ship orders promptly. You will receive a confirmation email with tracking information once your order has been dispatched.
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Delivery Partners: We work with reliable delivery partners to ensure your orders reach you in a timely and secure manner.
Refunds and Returns
Your satisfaction is important to us. If you are not entirely satisfied with your purchase, here's our policy on refunds and returns:
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Refund Eligibility: To be eligible for a refund, the item must be returned within 20 days from the date of purchase. The item must be unused and in its original packaging.
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How to Request a Refund: Please contact our customer support team at hello@gowithin.be to initiate the refund process. Provide your order number and a brief explanation of the reason for the return.
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Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at hello@gowithin.be. We will work with you to resolve the issue promptly.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please follow the return process and place a new order for the desired item.
Contact Us
If you have any questions or concerns about our Packing and Refunds Policy, please contact us at hello@gowithin.be.